Customer Care

Frequently Asked Questions

What ring size should I order?

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If you are not certain of your personal ring size, we recommend going to a local jeweler to have your ring size checked. Be sure to contact us at irit@iritsorokindesigns.com to verify your specific size before placing a ring order, as all pieces are one of a kind and are not replicated in multiple sizes.

Are your earrings made with hypoallergenic material?

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All of our earrings are made of pure hypoallergenic materials, either sterling silver or 14kt gold filled, and are nickel free.

Where are your products made?

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All pieces by Irit Sorokin Designs are handcrafted in Vancouver, BC.

Why are there so few of the same piece or design available?

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Irit Sorokin Designs produces only pieces that are one of a kind, or one of a few. Each piece is handmade and completely unique, made as one of a kind or in a small batch.

If the piece I liked is no longer on the site, will it be restocked?

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As Irit Sorokin’s pieces are uniquely handcrafted, if a specific jewelry design is no longer on the site then it may no longer be available. However, please contact irit@iritsorokindesigns.com to verify and inquire, as in some cases a similar piece can be created or recommended.

Does Irit Sorokin Designs take custom orders?

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Irit Sorokin Designs does not make custom orders. If you are looking for something specific please contact irit@iritsorokindesigns.com, and we will get back to you in regards to whether or not Irit Sorokin can recommend a piece that may similarly suit your needs.

Returns & Repairs

Returns & Exchanges

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While all Irit Sorokin Designs sales are final, the satisfaction of our customers is of the utmost importance. Should you wish to return a product, contact irit@iritsorokindesigns.com to inquire about the possibility of an exchange or store credit within 5 days of making your purchase.

In the case of an approved return, neither the original shipping cost nor the return shipping cost will be refunded, and will be paid at the expense of the customer. Please note that products must be returned unused, undamaged and in their original packaging with all tags intact and attached.

All custom orders such as personalized metal stamping and adjustable ring sizes are not eligible for a return.  All discounted or promotional sales are final and not eligible for return. For health and safety reasons earrings are not eligible for return. An exchange or store credit will only be granted once merchandise has been received and evaluated as being in its original, unused condition with all tags attached. Irit Sorokin Designs is not responsible for any lost, damaged or returned packages.

Repairs

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Irit Sorokin Designs is happy to receive reasonable repair inquiries, to submit an inquiry please contact Irit Sorokin Designs. Products purchased within 2 months are eligible for free repairs. Products purchased more than 2 months prior to needing repair will be fixed for a small fee, dependant on the nature of the repair and the date of purchase. The cost of shipping is not included and is at the expense of the customer. Due to the seasonal nature of Irit Sorokin Designs’ pieces, it is not guaranteed that all components required will be available to repair older or one of a kind designs. Under these circumstances, Irit Sorokin Designs will work with the customer to find a solution and discuss alternative options.  

Items purchased through another retailer must be returned for repair to the store where the item was purchased. Irit Sorokin Designs reserves the right to deny repairs, returns and exchanges should the request seem unreasonable.

Products

General Information

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Due to the unique nature of the stones used by Irit Sorokin Designs, particular gemstones or findings featured on Irit Sorokin Designs’ website may vary or no longer be available. In this case the customer will be contacted to choose an alternate stone or finding, select another piece or cancel their order. Free form stones may vary slightly in size and color, but remain consistent in regards to value and quality.  

Irit Sorokin does not create seasonal lines or collections but, rather, versatile designs that can be worn throughout the year by woman of all ages, in settings that are both formal and casual. Pieces by Irit Sorokin Designs allow for every woman to make a statement and express her individuality.

All pieces by Irit Sorokin Designs are made by hand in Vancouver, BC. As some pieces are made in small batches, there may be slight variations to the piece you receive as each piece is handcrafted. Irit Sorokin Designs inspects each piece before it leaves the studio, ensuring that only pieces of the highest quality and care are delivered.

All Irit Sorokin Designs jewelry is made from various materials including, but not limited to, 14k gold fill, sterling silver, brass, copper, semi-precious stones, freshwater pearls as well as ancient, vintage and antique findings and pendants. Each material is deliberately chosen and all are of the highest quality. We recommend that you avoid wearing pieces when showering, sleeping or exercising. Pieces can be polished with a polishing cloth, however we recommend that you avoid using any cleaning products on pieces that included non-metal components.

Terms & Conditions

Payment

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All prices on Irit Sorokin Designs’ website are listed in CAD. Listed prices do not include applicable taxes. Taxes will be added upon checkout, according to the destination location. Irit Sorokin Designs accepts payment via Visa, Mastercard and American Express.

All products remain the property of Irit Sorokin Designs until full payment has been received. The payment owed is the full price of the product(s) as indicated at the date upon which you place your order in CAD. All additional shipping and payment fees are indicated before a purchase is confirmed.

Upon purchase, a confirmation of your order will be sent via email, outlining the pieces(s) purchased and the total amount of purchase including taxes and shipping fees. International customers are responsible for any taxes and import duties charged by their country.

Shipping

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Listed prices do not include applicable shipping costs. All products by Irit Sorokin Designs are handcrafted in Vancouver, BC. Upon placing an order, please allow 1-2 weeks prior to shipping for each piece to be created. If additional time is required based on the specifics of a particular order, Irit Sorokin Designs will provide notice of this. Delivery times vary based on the destination location. All orders are shipped through regular mail and are tracked once shipped. Rushed delivery is available at an additional cost, please email irit@iritsorokindesigns.com to arrange for rushed delivery. Note that all shipping charges, taxes and duties are owed by the customer.

International shipping is subject to import duties and taxes based on the shipment destination. All import duties and international taxes are charged upon arrival and must be paid by the recipient. Customs policies vary from country to country and Irit Sorokin Designs is not responsible for these additional fees. If you have questions related to customs charges please contact your local customs office.

Irit Sorokin Designs is not responsible for lost shipments, unforeseen delivery delays or damages sustained to products during transit.

Privacy & Data Protection

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Any and all personal information provided to Irit Sorokin Designs will be handled by Irit Sorokin Designs only. Information provided will not be shared with or sold to a third party at any point in time.

Should an individual choose to join Irit Sorokin Designs’ mailing list, the email address provided will be kept confidential and neither shared nor sold. Individuals will have the ability to remove said email address from the mailing list at any point in time.

Legal Terms

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All content found on Irit Sorokin Designs’ website, including but not limited to written information, images, graphic content and program code are the property of Irit Sorokin Designs. Content on Irit Sorokin Designs’ website may not be reproduced for any reason without the written consent of Irit Sorokin Designs.

Please note that upon placing an order, a receipt is automatically issued via email confirming purchase intent. This receipt does not constitute a contract, and orders may be cancelled by Irit Sorokin Designs due to insufficient stock, inability to authorize a credit card, suspicion of fraudulent intent, discovery of an incorrect item price, or for any other reason as seen fit by Irit Sorokin Designs. Irit Sorokin Designs withholds the right to refuse or cancel any such orders whether or not a credit card has been charged. If an order is canceled following receival of payment, Irit Sorokin Designs will issue a refund to the charged credit card for the amount charged.

Please note that all weights, measurements and descriptions on this website are approximate. The specifications and prices of each product as found on this website are subject to change at any point in time and without notice. The inclusion of a product or service on this website at any particular point in time does not guarantee that this product or service will be available at any time. It is the responsibility of the customer to abide by all any applicable local, provincial or federal laws in regards to the purchase, possession, use and sale of any item on this website.

 

This website is owned, controlled and operated by Irit Sorokin Designs. Irit Sorokin Designs reserves the right to make changes to the information and services presented on this website at any point in time and without notice.

By placing an order with Irit Sorokin Designs you warrant that you are at least 18 years of age or have permission from your legal parent or guardian to make a purchase from Irit Sorokin Designs.